Lost files after organization change
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I was using Box via my work organization for several years. Before I left the company, I transferred all of my important personal files (hundreds of documents related to licensing, research, wedding photos) to my own personal Box account. However when I try to access those folders on my personal Box account, they show up empty with 0 files. I no longer have access to the work/organization account so cannot retrieve the files or try to transfer them again. I desperately need all of those files and am so upset that they did not migrate across the accounts appropriately. Please help ASAP.
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Hi Hafsah,
Welcome to Box Community and glad to assist!
If your files are missing, you can check your trash to find it.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
As soon as you find the missing item, you can restore it this way,
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore
- At the prompt, click Okay.
To easily manage your trash, please see this article.
Thanks for posting!
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