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Missing few new version files

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Box User
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I use a box desktop. A Word file I was currently working on is missing. Only older versions are seen. Is there any solution to retrieve the newer version? I am sure I saved it.I also looked at the web version in the box. It goes to an older version like 3 days ago.

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  • Ann

    Hello,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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