2-step authentication

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菅原 超斗

• 7 janvier 2025 08:51

I can't use 2-step authentication anymore, so I'd like to set it up again.
However, even using a backup code, I was unable to delete or reset the 2-step authentication settings.
- Even when I disable 2-step authentication, the settings revert to the original.
- Even when I reset it, the following happens:
  - Authentication app: QR code not generated
  - SMS text message: Invalid phone number.
  - Email address: Invalid email address.

Could you please delete the 2-step authentication settings?
Or could you tell me what to do until I can reset it?

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• 

  Rona

  • 7 janvier 2025 20:24

  Hi there, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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