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out of storage when I am not

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As many others have seemingly encountered, when I attempt to upload content it says I am out of storage, but when I visit Admin it says I have ~50% quota remaining. When I signed up for this, the developer account gave 50GB of space for lifetime, but currently the developer account only provides 10GB, which I suspect is the source of the issue.

Can someone please help, or advise on how I can submit a support ticket? (another option that has been seemingly removed from developer accounts as well)

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Kindly attach a screenshot of your upload error through this thread. 

    We'd love to further assist! 

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  • Box User

    Let me know if the below is not sufficient

     

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  • Box User

    Coming back to this. On some screens it correctly shows that I have a 50 GB account limit, but other pages show 25GB. Can someone please help me figure out how to get this corrected?

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