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  • France

    Hi Marylisa, 

    Welcome to the Box Community and thanks for your post!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details.
     
    Thanks for reaching out and let us know how else we can help!
     
    Best,
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  • ROSS SMITH

    It doesn't work for me either.

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