I have created an app to preview a Box file in a web application, connected via a Box App (and thus a service user account).
When in the web application, I can view the file, comment the file, highlight it etc.
But from the Box web app, I can see comments only when they @mention my Box user.
However, conversely, when I post a comment on the feed of the file, this comment can be seen from the web app in all cases, whether I @mention the Box app (service user) or not.
Question : how can I make sure that comments by the Box aa (service user) are visible by other "normal" Box users ?