How to I cancel my trial account?

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Andrew WIN

• 2021年03月11日 00:35

Hi, I have signed up for a trial and I want to cancel my account before it begins.

How do I do that?

Cheers

Andrew

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• 

  France

  • 2021年03月11日 18:57

  Hi Andrew, 

  Welcome to the Box Community!

  I went ahead and created a ticket for you for a Cancellations associate to help with your request.

   

  Kindly check your email for details and updates.

   

  Best,

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• 

  Karolina Walichiewicz

  • 2021年03月22日 11:04

  I have the same request. I just signed up, tried, and decided I want to cancel my trial before it becomes a subscription. Can you create a cancellation ticket for me as well? Thank you.

   P.S. What the Cancellation team really should do, for integrity, is put a direct link in Account Profile to enable users to cancel and manage their subscriptions themselves. 

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• 

  France

  • 2021年03月22日 20:53

  Hi Karolina, 

  Welcome to the Box Community!

  I went ahead and created a ticket for you as well to help with your request in cancelling your trial account.

  For your reference, you may also follow the steps in this article on how to cancel your Box account: Canceling Your Box Account

  Kindly check your email for details and updates.

   

  Thanks for your patience!

  -1

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  Carol Dieter

  • 2021年04月01日 13:49

  Hello,

  Would you please assist me with cancelling my trial account?

  Thank you!

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  Renea Cotham

  • 2021年11月10日 19:18

  I need to cancel my account as well. How do I do this. You guys seem to have made it impossible and then charge $600? I CANNOT AFFORD THIS!!! I need that transaction reversed ASAP!!!!

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