Box Embed widget & Box for Salesforce widget require cloud dragging security check every time
This started the same time as the big UI update this week. Both the Box Embed widget and the widget in the Salesforce integration require this security check every time the page is reloaded. It used to only happen once in a while when you first logged in. I have "seamless login" checked in the settings, nothing changed there. This happens with both Okta SSO and username/password accounts.
https://docs.box.com/docs/box-embed
https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001qNeKEAU
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So, just to clarify, this started occurring after the new Box UI was rolled out and it wasn't happening prior to that?
A couple more questions to try to track down why this might be happening:
- Do you have a custom Box subdomain (https://mydomain.app.box.com)?
- If so, have you set the 'mydomain' part of that URL in the 'Box Enterprise sub-domain' field on the Box Settings tab of the salesforce integration?
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So, just to clarify, this started occurring after the new Box UI was rolled out and it wasn't happening prior to that?
A couple more questions to try to track down why this might be happening:
- Do you have a custom Box subdomain (https://mydomain.app.box.com)?
- If so, have you set the 'mydomain' part of that URL in the 'Box Enterprise sub-domain' field on the Box Settings tab of the salesforce integration?
Yes, it started either the same day or within one day. Before, you had to drag the cloud every once in a while, but now it's every time I view any record in Salesforce.
Yes, we have a custom domain for Box and that name is set in Box Enterprise sub-domain in Box Settings.
Our salesforce domain is https://mydomainnyc.my.salesforce.com : it has nyc at the end of the Box subdomain. Could that make a difference since it doesn't match the Box subdomain? Thanks
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Hi, I tested matching the subdomains and it didn't help. I can't do that in production right now so I tested in a developer org:
-Make new Box enterprise developer account
-Set the the Box subdomain to xyztest.box.com
-Make new Salesforce developer org
-Install the Box integration package, related setup so it's working (subdomain in Settings matches Box)
-Cloud game is required for every record viewed that has a folder
-Set my domain in Salesforce xyz-dev-ed.my.salesforce.com
-Cloud game is required for every record viewed that has a folder (ones without folders it happens after you click Create Folder)
-Change Box subdomain to xyz-dev-ed.box.com, match this in Box Settings in Salesforce
-Cloud game is required for every record
-Individually turn on and off Seamless Login, Auto-Collab, and Enhanced Debugging (what does this do?)
-Cloud game is required for every record
are there any other settings you have that could affect this? Thanks
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