Cannot see my content on box.com!

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Suddha Ray

2020年10月12日 07:25
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Hi,

Just a few moments back, to my utter surprise, I am not able to see any of my files and folders I had on my box.com account (for years now).

In my Box account settings, it shows I have used up ~40 GB, which is correct, then why am I not able to access these files and folders?

My account email is [personal information--redacted].

Please help.

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Suddha Ray

2020年10月12日 07:21

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To add more information, I was on the free plan all these years. When I login I see more options like Enterprise, Relay, Developer etc. which I don't intend to use.

Please help me regain access to all my content on box.com. Hoping its just an access issue and files have not been deleted!
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Suddha Ray

2020年10月12日 05:00

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Surprisingly, I see my account type is now Developer which was not the case before this access issue occurred.

Can I please request you to open a case with Box Support to get this resolved so that I can switch back to my original account type (regular, free) and be able to access all my files and folders?
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France

2020年10月12日 18:51
Hi Suddha,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

Thanks for your patience!
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Suddha Ray

2020年10月13日 04:40
Thank you for the help.
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