can't upgrade!!!!!!

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norman hayes

• 2020年10月08日 11:35

after putting details in to upgrade to Starter get the following error message.

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

 

all feilds are filled out correctly!

 

please help 

 

0

• 

  France

  • 2020年10月08日 18:59

  Hi Norman, 

  Welcome to the Box Community!

  I've gone ahead and created a ticket for you so that a billing representative can work directly with you on looking into this. Please check your email for details.

  Thanks for your patience!

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  上海爱数信息技术股份有限公司

  • 2020年10月09日 01:55

  Hi，France，

  I ran into the same problem when signup a new account for Box Enterprise.

  all feilds are filled out correctly! please help.

  -----------------------------------------------------------------------

  There was an error processing your request.

  We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

   

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• 

  Nigel Mavunga

  • 2021年04月07日 21:11

  I seem to be encountering the same problem, please help

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