can not upgrade to Box Starter

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田中道成

• 2021年02月21日 00:39

Hi,  I entered my payment info perfectly although I've got the error message below, and could not complete the upgrade to Box Starter. I need your help. Thank you.

 

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

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• 

  France

  • 2021年02月22日 20:44

  Hi there, 

  Welcome to the Box Community!

   

  I understand you are having trouble upgrading your Box account. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an agent to help look into this.

   

  Kindly check your email for details and updates.

   

  Thanks for your participation and time in the Community!

   

  Best,

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