Can't upgrade plan from Individual to Box Business

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清水　千秋

• 2021年02月22日 07:34

I've selected Box Business and selected the Monthly Plan. I've also filled out payment details but when I clicked 'Complete Upgrade' it shows an error.

 

"There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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  France

  • 2021年02月22日 20:46

  Hi there, 

  Welcome to the Box Community!

  This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into the issue with your upgrade.

   

  Kindly check your email for details and further updates.

   

  Thanks for your participation in the Community!

   

  Best,

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  Jose Javier Martinez Gallego

  • 2023年09月22日 13:32

  Hi i have the same problem now

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