User can't receive message for MFA on mobile phone
The user is using account [personal information--redacted] to login, the message suppose be received on mobile phone as below, but it's never received. So she can't login BOX now.
[personal information--redacted]
Please check and reply asap
Thanks.
-
Hi there,
Welcome to the Box Community!This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates. Thanks for your patience!Regards, -
- The last date your account was successfully logged in to
The user has never success to get the SMS
- The date of account creation
Dec 7, 2020
- If you have a phone number associated with your Box account - please confirm the #
[personal information--redacted]
- Primary email address on file for the account
[personal information--redacted]
- Specific names of one or more files owned by the account
No
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