I would like a refund

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Gerard B. Martin

• 2021年10月26日 19:11

I have had Box for a few years and don't need it anymore.  I was last billed in March, 2022.  I cancelled today, October 26, 2021.  Why can't I get a refund for the nearly 6 months between my cancellation and the time your billing cycle would bill me.  A couple months I can take but almost 6?  Come on.

Please let me know the plan.

Thanks.

Gerard Martin ([personal information--redacted])

A previously happy Box subscriber

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  France

  • 2021年10月26日 22:32
  • 編集済み

  Hi Gerard, 

  Welcome to the Box Community!

   

  This is something you may discuss with our Billing team and may require specific account information so I went ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates. Thanks for your patience!

   

  Best,

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  Ethan Stevens

  • 2022年05月05日 18:55

  I was charged for 3 new business accounts at $300 each after my trial ended. I was charged a total of $900 for accounts that I did not want 

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