Keep having to reinstall Box tools (at home)

フォローする

新規投稿

Angela French

• 2021年12月18日 23:04

I used Box at work with no issues.  I started using at home (personal account) for a project and keep having to install Box tools in order to edit my Excel file.  

0

• 

  France

  • 2021年12月20日 18:14

  Hi Angela, 

  Welcome to the Box Community!

  Do you have one of those applications that restores back the device to the saved configuration? This might be causing it as this is definitely not the expected behavior. 

  If you wish to further investigate, I recommend to have the affected user submit a support ticket here and our support rep will help investigate directly with them.  

  Thanks for reaching out and let us know how else we can help!

  0

  コメントアクション パーマリンク
• 

  Angela French

  • 2021年12月28日 03:34
  • 編集済み

  I am not aware of any application that would keep restoring my laptop back to a saved configuration. I will submit a ticket. I just filed a support ticket.

  0

  コメントアクション パーマリンク
• 

  Heidi Leone

  • 2022年01月04日 20:58

  I am having the same problem (business account).  I have to reinstall the tools every time I reboot my computer.

  0

  コメントアクション パーマリンク

投稿コメントは受け付けていません。