Number of files in Box folder does not match Actual files .

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  • 正式なコメント
    Alex Novotny

    Sometimes the Web App can take a little while to update, especially during large file operations. The number should be right soon, if it is not already. 

    Thanks, 

    Alex, Box Developer Advocate

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  • Steve42

    Here is the 2nd screenshot for folder Employ

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  • Steve42

    I uploaded those files on Jan. 4, 2022 to both folders.

    Today is Jan. 6, 2022,  Employ still shows I have 338 files

    and Fy2016 has 74,813 files.

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  • Alex Novotny

    hmmm. You might reach out to support for this. I don't have access to the same support tools they do. 

    Alex

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  • Steve42

    Follow up from support team ( I hope it help others )

    Support team said 

    Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Thanks for the info.

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  • Alex Novotny

    Sweet. Thank you for adding this. Appreciate it. 

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