I can’t access to my box account! Need to activate 2 factor authentication

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Box User

Hi! This morning I’ve uninstalled and reinstalled box app in my iPhone. At login, there’s a step for configuring 2 factor authentication. I follow the steps and insert the code that I received in my phone, but give me an error “There was a problem sending you a text
message. You can wait and try again
later. If this persists, your number or
service provider may not support text
messages from Box. If you have any
questions, please contact us for support
a http://www.box.com/help” I tried also on website, but I have same problems. How can I do?

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  • France

    Hi there, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to Box Support on your behalf.
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
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  • Box User

    Problem solved! I removed 2 factor authentication from another device and now it’s everything ok. Thanks

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  • Georges El Hajj
    • 編集済み

    Hello, I am facing the same issue. Can you please advise on how to make MFA work again?

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