Not receiving confirmation emails

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Minami Szymczak

• 2022年05月18日 14:59

Hi,

We are trying to send an invitation to our new colleague but she does not receive a confirmation email. We added box domains to our white list but it still isn´t working. What should we do next?

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• 

  AJ

  • 2022年05月18日 19:08

  Hi Minami,

  Welcome to the Box Community!

  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates. Thanks for your patience!

   

  Best,

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