Box for Outlook Troubleshooting

• The new Box for Outlook integration works only for Office365 customers.
• The integration cannot detect when you are dragging and dropping a file from your local device into an email. To attach a file, you must double-click to select it.
• The integration does not store the location(s) where you last saved attachments. This was also a limitation of the prior Box/Outlook integration.
• There is no preview support for *.eml (even though Outlook emails are saved as *.eml). To preview an .eml file:
  • Locate the file in Box and click Open. This opens the .eml in your default mail client (such as Outlook, Apple mail client, and so on).
  • On mobile platforms you can use either your browser or email client
• The new Box for Outlook integration is not supported with on-premises implementations of Exchange.

I deployed the add-in successfully but my users aren’t seeing it.

It can take up to 24 hours for users to be able to see the add-in. If after 24 hours the add-in still does not seem to be available, please contact Box support.

What if I keep getting logged of from the add-in on my Outlook Windows app?

Delete your browser history. To do this:

1. Go to Internet Options and click the General tab.
2. Disable Delete Browser History on Exit.
3. Click OK.

Related Links

Introducing Box for Outlook

Understanding Box and Outlook Integration Options

Using Box for Outlook

Installing, Enabling, and Disabling Box for Outlook

Box for Outlook FAQ