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Not receiving confirmation email and password for new account

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Robert Schmidt

I created a new user and the invite never went through to activate the account. Subsequent reset emails don't go through either. I deleted the account and remade it, same issue. The email is not in the junk folder. I have added @box.com and all recommended addresses (Troubleshooting Issues with Email Notifications – Box Support)  as trusted senders but I didn't received the emails yet. My antivirus doesn't seem to be blocking any email either.

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  • France

    Hi Robert, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    All the Best, 

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