Box Support
Search our knowledge base for frequently asked questions and troubleshooting
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Search our knowledge base for frequently asked questions and troubleshooting
We invite you to search our extensive self-help information on our Support site or start or join a conversation in our Community.
Please review our list of known issues prior to submitting a support case.
Please ensure your Box account timezone is set correctly so that we may address your request as efficiently as possible. You can set your account timezone here.
List of Users to be Rolled-In: * Create a CSV File of all the email addresses you want to roll into your Enterprise. See example (maximum attachment size 20MB)
Organizations may buy multiple Box instances or go through mergers and acquisitions. Use this form to request consolidation of users and instances under one single Box instance. For more information and tips on account merges here. Source enterprise will be the account that will be merged into the Target enterprise and thus deleted once the merge has completed.