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Alana Perlin

Please help me to upgrade my box account. I receive an error message. "There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance."
 
However, everything is filled out correctly.
 
please help 
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  • France

    Hi Alana, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you encountered an error when trying to upgrade your account.

    To assist on this, please go ahead and send an email to billing@box.com and one of our billing representatives with reach out to your to help look into the issue.

    All the Best, 

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