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error message "user email is invalid"

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bradley electric

I attempted to set up an account for a new user and entered their email address wrong. The new user thought since they couldn't sign in that they should set up a new account which they did successfully. The problem is their new account is outside of our organization account. How do I migrate them into our account?

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  • France

    Hi Bradley, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    All the Best, 

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