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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    These questions regarding your licensed seats would be best discussed with a member of Box Billing team and I see that you already have an open ticket for this issue and our representative is now looking into it, please continue working with them and check your email for updates.

    Thanks for posting and let us know how else we can help!

    All the Best, 

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