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Box Status

Unable to procees billing

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TUV

Hi,

Getting an error"There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance." when trying to Upgrade from Individual to "Box Starter".

 

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  • France

    Hi TUV, 

    Welcome to the Box Community, I'm happy to help!

    If you are trying to upgrade your account but unable to process payment, please reach out to Box billing team for further assistance. To contact billing, you may email them at billing@box.com.

    All the Best, 

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