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Box drive not synching to box online

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marinda pretorius

Hi, 

I have installed my box drive on my mac but when I save files it does not reflect on my box online.  Also I can see all the folders on my drive but when I want to access it, it just does not do anything.  It does not attempt to download to drive and if I can open a folder it crashes my software.

It says that there is no active transfers or problem items but it does say the last time I was online was october 3rd (its the 11th now) and i use the box drive and online everyday so not sure where that disconnect is.

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  • AJ

    Hi Marinda,

    Welcome to the Box Community! I'm happy to help.

    We'd like to ask/confirm if a full Manual Reset of the Box Drive tool has been completed. If not, 

    Instructions can be found here: Using Box Drive Basics.

    Best,

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