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Box Status

Login Issues due to Authenticator

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Ajey Jacob

Hi,
I have BOX. I can access BOX on my desktop. When I want to log in using a browser, it asks me for my login username and password. Once I type this, it asks me for an authenticator code. However, BOX does not send this authenticator code to any phone I possess. Thus, I can not fully utilize BOX. How can this be solved such that I can access BOX on a browser?

I once had an email exchange with a BOX help desk. The person on the other side send me an email once a day. The person asked me questions about when I opened the BOX account. I do not remember when I first opened the BOX account. Thus, he denied to help me after a week of email chat. This type of lack of irresponsibility to help even with login issues frustrates me. 


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  • AJ

    Hi Ajey,

    Welcome to the Box Community! I'm happy to help.

    I see that you've already requested assistance via ticket #2713937. Please wait for a specialist to assist you.

    Please reach out if there’s anything else we can assist with!

    Best,

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