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2 Factor Authentication

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Kathy Donaldson

When my boss logs into I get the 2 factor notifications on my phone even though he is logging in through his account. How do we get the 2 factor notifications go to his phone when he is logging in?

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  • AJ

    Hi Kathy,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best, 

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