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Not enough space on Box - although Unlimited

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Niya B

I am trying to copy a large folder on the Box app on Windows by dragging and dropping it and I get the message that "There is not enough space on Box."

It seems I have 1TB of storage.

My university account is supposed to be Unlimited Storage.

Is the Box storage limited by the storage of my computer, which is 1TB?

How to get around it? I set up the folders as Not Available Online...

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  • France

    Hi Niya, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Support team would like to investigate with you and may require specific account information.  

    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

    Best Regards, 

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