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Lost Authenticator Setting

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Scott Kingery

First, this is NOT the account I need help with. I lost the settings for my Authenticator app so I can't log on. Since I can't log on, I can submit a request with that account (my work email). How can you help me?

Thank you

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  • AJ

    Hi Scott,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best,

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