A folder was moved in our Box but we didn't move it

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Emma McKie

• 27 octobre 2022 10:05

Hiya,

A large folder containing many other folders and files disappeared from it's usual place yesterday and we found it in a random folder. We've spoken to everyone who has access to the folder and no one said they moved it. I imagine it would take hours to move so this is something someone would pick up on.

Why would this have happened? And if you say it isn't a fault on the system then can you please help us trace who did do it, so we know for our peace of mind as this may mean we stop using Box if there isn't a simple explanation.

Thanks

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  AJ

  • 27 octobre 2022 20:52

  Hi Emma,

  Welcome to the Box Community! I'm happy to help.

  There are 2 ways to check on this.

  1.) Go to the folder in question and should see the list of collaborators. You can pinpoint the collaboration permission of these users on the right pane of the folder. This would give you a hint of whoever move the folder.

  https://support.box.com/hc/en-us/search?query=permission+level&referrerPageUrl=https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

  https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels

  2.) Contact the admin of this managed user whom your collaborating with the folder. The admin can run reports in the admin console.

  Best,

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