Box Status

Reactivate deactivated accounts

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Julie Vranken

I'm the admin of our joined box account, and I'm unable to add certain email addresses because I get the error message 'accounts are deactivated'. These users are trying to reactive their accounts (as described via de support page), but are unable to. 

 

Could you please look into this problem together with me? 

 

thanks in advance, 

 

Julie 

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  • France

    Hi Julie, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Support team would like to investigate with you and may require specific account information.  

    It seems you already have an open ticket for this issue, please continue working with them and check your email for updates.

    Thanks for your patience and let us know if you have questions!

    Best Regards, 

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