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Cannot share a box file with a certain email address

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Nikolay Bugaev

I have a collaborator who I want to share a box file with, but the link for the shared file does not go to his email address. The email account of the collaborator works otherwise.

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  • Aira

    Hi there,

    Welcome to the Box Community. I am happy to help! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks! 

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