Pending Invites Receive Error Message
Répondu
Hello,
A client is using their Box account to send us files and made me an co-owner so that I could add the members of our team. Both members have Box accounts already for prior clients. Their invites are listed as pending. When they click the invites however they only receive the message below and are unable to access the files. Sending public links or links to only invitees has not worked either. Can you help me figure out what I am doing wrong? The team does not want to bother the client with this which is why they requested I be made a co-owner but I am not very familiar with Box.
-Aedan
-
Hi Aedan,
Welcome to the Box Community, I'm happy to help!
Pending invitations are requests for collaboration, or other actions, that you have not yet accepted or rejected. Pending invitations can come from collaborators, as well as from enterprises requiring you to perform special actions before you can access content.
You may refer your other members on this article on how to resolve issue with Pending invites: https://support.box.com/hc/en-us/articles/360044195073-Accept-and-Reject-Invitations-from-Collaborators
Can you also double check if you invited the correct email address for those members and make sure there are no typos?
Hope this helps! Let me know if you have questions, and I will do my best to help you.All the Best,
Cette publication n’accepte pas de commentaire.
Commentaires
1 commentaire