Suspicious account activity

Hi There,

I believe there was unauthorized access gained to my account recently.

I received email notification that my account had been accessed twice from a country I do not live in. I immediately logged into my Box account & confirmed the activity in the Security log.

I confirmed with others who have access to the account, that it was not their activity.

During that time (approximately 2 hrs) the app was deleted from the activity log; and the email disappeared.

I've since changed passwords. However, is there any way of being able to determine if hacker activity did occur & what documents they have accessed?

Thanks,

Kylie

France

18 novembre 2022 19:45

Hi Kylie,

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly. Please check your email for details and updates.

Regards,

Commentaires