Box Status

upgrade won't process.

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John Zhang

When I upgrade the plan, after I entered credit card information and click "Upgrade", it showed:

There was an error processing your request.

Please enter a valid state, region or province.
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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check your email for updates. 

    Thanks! 

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