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Box Status

Sign request not received

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Susan Spang

I sent 2 separate Box Sign requests. Neither was received by the signer. The email addresses are correct and the Status is In Progress. I have the free Box account. I've used Sign in my work account and it works perfectly there.

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  • France

    Hi Susan, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to investigate, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    All the Best, 

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