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Box Status

Files not showing up on Box Drive

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Bogue, Stephanie

My Box is up-to-date. I've refreshed several folders, restarted, quit Box and restarted, logged out of Box and restarted, but the files I see listed in the browser view ARE NOT there for me in the finder view, however do show up for for my colleagues. This is a huge problem—if I don't see the files there, could I accidentally overwrite some files as I work? I'll need to grab the files from the browser view where I CAN see them, and create a separate location to do my work. Then I guess move the files over. Very cumbersome and disruptive to workflow for large teams, especially on a tight turn around and needing to access files and work quickly. This issue really needs to be resolved!

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Have a great day!

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