Box Status

Can not start Box app

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Nigel Philip

I had some issues with Box not syncing my files, so I tried updating the application and restarting my computer. With that not working, I had to uninstall the app then re-install, but now I'm getting a message saying "Box encountered an issue" and that I need to manually reset. Even when I manually reset the same error keeps coming up, can someone please help with this issue?

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  • France

    Hi Nigel, 

    Welcome to the Box Community, I'm happy to help!

    Can you share a screenshot of the error that you encounter with Box Drive so we can take a closer look?

    Furthermore, can you let us know what macOS and version of Box Drive are you running?

    Looking forward to hear from you!

    Regards, 

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  • Nigel Philip

    MacOS 11.71.1

    Box Version 2.29.112

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  • Nigel Philip
    • Modifié

    Any news on the issue and a fix to get Box started?

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