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Shared files say I cannot open them until I set up 2-step authentication, but I already have.

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Sonja Hardenbrook

I created a Box account, enabled two-factor authentication with SMS text, verified it, and then clicked on the link previously shared with me to access documents. However, there is a red exclamation point (still) by the document that says I cannot open it until I enable two-factor authentication. I already have. Help? 

Thanks,

Sonja

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    It looks like the owner of the file has enabled 2FA to access the file. I would suggest to directly communicate with the owner and have it turned off. 

    Thanks!

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