Can't log in due to error with email address

A invite to join Box was submitted to a new employee, but the email account was not yet set up when the request was sent. The new hire's work email was then set up but she is not getting the emails inviting her to the Box folders.

I did received immediate confirmation emails telling me that she has accepted the invite, but this is untrue. I've removed her invite and the reinvited her and she is still not getting the emails and I keep getting confirmations that she has accepted.

As a temporary fix, we have her using her personal email, but this is not a solution.

We really need her to access Box as nearly everything we do is on Box.

France

6 décembre 2022 19:15

Hi Brandy,

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Best Regards,

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