Box shuttle -frustration getting onboarded.

I have been trying for 2 days to do a self directed migration and I can't seem to get the right information.

it says my account is inactive.

Ive done the survey, ive readl all the articles.

shuttle support keeps asking for my shuttle account name. All I can provide is the email address which i am trying to register.

I keep getting links to articles I've followed... I just need someone that knows the onboarding to be able to use shuttle so I can migrate my data.

this is my case number #2748447

thanks

Victor

Hi Victor,

Welcome to the Box Community! I'm happy to help.

I see that we’ve already addressed your request via ticket #2748447.

A teammate is sending a communication out through this case number as of this time.

Please reach out if there’s anything else we can assist with!

Best,

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