Retrieving older file version (servor error : file versions could not be retrieved)

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Nayla Léveillé

• 11 décembre 2022 16:22

I accidentely updated a file to a new version yesterday, and can't manage to get it back. I tried upgrading my account to personal pro, but I still don't have access to that older version. How can I access that version again?

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  Aira

  • 12 décembre 2022 00:00

  Hi there, 

  Welcome to the Box Community!

  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

  Thanks!

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