Mac OS Box drive 2.29.112 indefinite "uploading" that never syncs

Ever since updating to Box 2.29.112, I get the cloud icon that says "uploading" if hovered over. New files saved onto box have no issues, but if I am working in a document, and save over itself, the new version then has the "uploading" issue and never makes it onto Box.com. My finder window shows the latest file is still uploading, while box.com will show a days old version of the file.

I have attempted manually resetting box through terminal, uninstalling, reinstalling. The same issue persists no matter what I try. It affects all file types.

I've contacted support about this issue, but it seems I've been through all of the steps to try to work things out and am out of luck. I've done step by step instructions from support, submitted logs, you name it. No one seems to be able to figure it out. This is occurring on all Mac's in my department, so it's got to be more wide spread than just my machine.

France

15 décembre 2022 21:50

Hi Jonathan,

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information.

I saw that you submitted a ticket on this issue in the past and the Support team is requesting more information from your device to get to the root cause of the issue however looks like that ticket has since been closed.

I've gone ahead and created a new ticket for you so that an agent can work directly with you on looking into this.

Kindly check your email for details and updates

All the best,

Commentaires