Lost access to my authenticator app and account

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Vladimir Savitsky

• 29 décembre 2022 11:14

I've lost access to my authenticator app and can't login to my work box.com account - vladimir.savitsky@vrpconsulting.com

Currently, I'm trying to log a ticket from my personal account, since I have no access to my work account.

I need to reset 2fa and set it up from the scratch for my work account.

I have access to my work email, so I'll be able to get reset emails.

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• 

  France

  • 29 décembre 2022 16:56

  Hi Vladimir, 

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

  You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  All the best, 

  -1

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