Can't view a Shared Folder
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I received an invitation to view a folder, but when I attempt to open the folder using the links in the email invitation, I just get the message "Oops! We can't seem to find the page you're looking for," and my "All files" folder is empty.
I have not received anything prompting me to verify my email address (I had an existing Box account before I received the invite). I have dual authentication (via text message) set up. I have asked the sharer to re-send the invitation, but it still doesn't work.
The folder in question is being shared from an Enterprise account to an personal account, if that is relevant.
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Hi Jackie,
Welcome to the Box Community! I'm happy to help.
It looks like this is collaborated folder, I would suggest to directly communicate with the owner of files to see if you are still listed as a collaborator. Or they might have change the folder settings. You may refer them to the article below:
https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators
https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions
Best
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