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"The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."

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Harsh Jain

Team, 
Someone accidentally deleted one of the folders, and I am getting the following errors.
"The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."
It has been around 6 hours with this error. Can you please help.

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks!

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  • Vikas Dudeja

    Team, 
    I accidentally deleted one of the folders, trying to restore, and I am getting the following errors.
    "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."
    How long will it take? need to restore urgently

     

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