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Default email address

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Robert Di Vito

I deleted the account with my personal email address.  I would like to now add my personal email address to my existing account and make it my default email address.  Even though I deleted my personal email address account, Box is not letting me add that address to this account saying that the personal email address is already associated with another account.  How can I get the use of my personal email address again?  

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  • AJ

    Hi Robert,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

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  • Glenn Terashita

    I need help with the same issue. I no longer have access to the primary email address for this Box account. 

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