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Storage not full but can't upload more files.

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Humberto Gonzalez

My account has 5,8 GB of 50,0 GB used, but when I try to upload a new file I get the message that the file is over my plan.

Can this be fixed by running the script?

Thank you for your kind help. Best Regards.

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  • Humberto Gonzalez

    Don't mind. I think the issue is with the size of the file, not with the capacity of the account. Thank you anyway. Best regards.

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  • AJ

    Hi Humberto,

    Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.

    The data usage on the account is updated and correct.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    Best,

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  • Humberto Gonzalez

    Thank you! All is OK now. Best regards.

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