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Retrieve files from previous account

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Geetha Chidambaram

I have my account setup with yahoo email. I somehow see my gmail account as the email in the account settings. When I use reset password, it is sending to my yahoo email. I am trying to access the files from the original account, which is not listed under the All files tab. 

Can you please help me retrive my previous account files.

Thanks

 

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  • AJ

    Hi Geetha,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

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